Customer Care
To the Esta Group, customer care isn't just providing software support. Customer care is a total package. It begins with listening to our client's needs and accurately defining the problems at hand. It progresses with providing a cost effective software solution to meet the specific needs of each and every client. It continues with training, support and true transfer of product knowledge. Customer care is building a lasting business relationship.

Our Commitment to Quality
Our commitment to quality customer care enables us to take advantage of the specialized talents and industry experience from the members in each of our locations and to continue to expand our services with the latest technologies offered by Exact Software North America.

Knowledge & Expertise
Esta Group consultants collectively have over 100 years of experience with Exact Software product solutions. Our Support Specialists receive extensive, ongoing training; the same training that Exact employees receive; and hold several professional certifications from Exact Software in specialized areas including:

• Certified Macola Trainer (CMT)
• Manufacturing Planning & Control (MPC)
• Enterprise Resource Planning (ERP)
• Macola ES - Accounting
• Macola ES - Distribution
• e-Synergy Certified
• Flexibility Certified
• Source Code Certified
• SQL Certified

Our Clients Have a Voice
It is the client's voice and unique business needs that help to determine the future development in Exact's product solutions. The Esta Group is a member of Exact Software's President's Council. We listen to our client's needs and make recommendations to the Council that will further improve product features, performance and ease of use. The relationship we have built with Exact Software further benefits our clients by providing increased access to knowledge and dedicated resources for all areas of customer care.